A recent article on McKnight’s Senior Living caught our attention for its smart rundown of top lessons learned from senior living operators all over the world as a result of the COVID experience.
The top lesson learned? Communication.
One managing director described his experience over the past few months:
Communication, especially with families, is one of the keys to maintaining relationships … “The total lockdown was very long and, honestly, families went crazy. They suffered so much from not being able to come and visit their relatives.” … One lesson learned, he said, is that people prefer the truth, no matter how hard it is to hear, to uncertainties. Communicating the number of cases, deaths and recoveries is important in maintaining that trust and reassuring everyone about the true state of affairs. Communication with employees also is critical, he said. [He] listened to its employees, who were working with residents daily, and allowed them to implement creative solutions to issues within facilities.
Communications is at the heart of NOTIFY Communications. Be it caregiver-to-caregiver, caregiver-to-resident, resident-to-family or caregiver-to-family, our app allows you to stay connected to those most important to you.
And best of all? It’s easy and seamless. No more disparate communication systems. It allows you to reduces your technology management to just one platform, offering easy connectivity and the kind of peace of mind that comes with a secure, HIPAA-compliant platform.