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Frequently Asked Questions
Find answers to everything you need to know about Notify. Browse our complete directory of FAQ's and Documentation
What does the support and maintenance plan include?
- All System Software Updates when they become available
- Extended warranty support on all Notify supplied hardware (servers, pendants, pull
cords, etc.) - Unlimited User License to the industry leading NOTIFY Nurse Call & Communications
App for iOS and Android Devices - Unlimited User License for integrated text & Push-To-Talk Communications inside the
Notify Nurse Call App (no more pagers or expensive walkie-talkies) - 24/7/365 phone and remote technical support ($150/hour without Support &
Maintenance Plan) - Unlimited alert escalation (in-app, text, email escalations)
- Live Community and Enterprise Analytics Dashboards viewable from anywhere
- Unlimited Live (online) Staff and Admin Training for refreshers and new hires/users
- System health and alert emails
- Daily system reports emailed to staff
- Daily offsite system backup
Where can I get technical support?
Our support team is available 24×7, reachable via phone or email. Call 844-666-3039 or email support@notifync.com.
Where are messages sent through Notify stored?
Messages sent through the Notify Nurse Call app are cleared automatically every 24 hours. There is no history of communications stored long-term.
What languages does Notify support?
The Notify app is programmed in English but offers a Spanish language option as well.
Does Notify have an immediate return on investment?
Yes. The moment your team begins using Notify, your team can track employee interactions with residents and immediately lower response times and enhance staff communications.
How long is the training?
Notify customizes our training experience to be specific to your community’s needs. Our trainers can be onsite, in-person all day or we can host a variety of small groups virtually. Notify offers ongoing training, free of charge, for any staff members that may need onboarding or a refresher. Our support team is available 24×7.
Can you service any state or building?
Yes. Notify works with a network of technicians internationally. We service the entire North American territory.
What is Push To Talk?
Push to Talk is the Notify app’s walkie talkie service. Through the Notify app, users are able to send audio messages that play in real time to all users logged into the Notify app. Users have the option to text, send images, communicate 1:1, or customize group chat channels. The Notify walkie talkie feature is network agnostic, meaning this communication tool is available for real-time communication regardless of location. Many administrative users choose to send real-time messages to their staff even when they are not onsite.
Is there any system Notify cannot connect to?
Notify connects to any existing Nurse Call hardware in the industry. Begin standardizing reporting, escalated alert interaction, and staff workflow and communications immediately in all buildings, regardless of differences in hardware and brand of Nurse Call system.
Do I need to purchase phones and smart devices for my staff?
The Notify app is compatible with any iOS device and most Android devices (ask for our approved device list). Most communities choose to supply devices to their caregivers for ease of device management and tracking, as well as standardizing the caregiver experience. Notify can be downloaded on personal devices at no charge.